Key Responsibilities

• Assist customers in identifying and selecting the correct spare parts based on their requirements.
• Process parts sales transactions accurately and efficiently using the company's ERP system (e.g., SAP).
• Prepare quotations, sales orders, invoices, and other sales-related documentation.
• Ensure timely availability and delivery of spare parts by coordinating with the warehouse and procurement teams.
• Follow up on backorders and keep customers informed about order status and expected delivery dates.
• Support the workshop by ensuring the timely supply of parts required for repair and maintenance jobs.
• Achieve individual sales targets and contribute to departmental revenue and profitability goals.
• Promote genuine spare parts and recommend additional products or accessories where appropriate.
• Handle customer inquiries, complaints, and returns professionally in accordance with company policies.
• Maintain accurate records of sales activities and customer transactions.
• Ensure pricing accuracy and compliance with company policies and procedures.
• Maintain a clean, organized, and professional parts sales counter and display area.
• Build and maintain strong relationships with customers to encourage repeat business.
• Comply with company policies, quality standards, and health & safety regulations.
• Perform any other duties assigned by the Parts Manager or immediate supervisor.